Turn you device off...then turn on ..but before you hit the ON button ,,you need to pressand hold the volumen button right in the middle of both up/down at the same time wich it can be only done by pressing in the middle of the volumen button..hold ON and volumen button until you see a black screen shows up,,then go there to reset or disable log in codes or password..depending on your tablet i never deal with the serie you have,,but this is a main password breaking thru trick...trust me.. If any problem still..find me at facebook by: Aww Dark And i will upload a video to show you since i got a tablet as a guide so you can see exactly how i doit.