I have the same problem, but the only difference is that I could not get into my hotmail account because after typing my current password which is correct and I never changed it, somehow my password was not working as I thought. Always asking me to type my password, but it does not let me to get into my account. I am sure I have not change my password and now I can not get into my emails at all. I also tried to fill out the questioner and they sent me a link. After that the link did not get me an option to enter or get into my account at all. Not sure what else to do. Please anyone could help me to get into my hotmail account even I do not know my password>>>. Of course I know it, but it does not seems to be working, so I need to somehow change the password or to reset it. Many thanks Bea