I cannot recover my hotmail password after clicking on the 'can't the access your account?' link and after looking for other options but coming up empty handed, I am clueless on what to do to recover or change my password. I also have a Samsung laptop that may have gotten hacked into or been infected by a virus, so in a desperate attempt to save my information and files due to an inability of the device to find a backup/restore point, I tried to secure it with an administrator/system lock that can be placed by accessing the blue system recovery or boot screen before it boots to the user login screen. Any way I can override, recover, or gain access of a password or something to get back in? And figure out what had my computer on the fritz in the first place?