I found a link that specified the Problem the Cause and the resolution

only issue is that the resolution , hotfix is  only for Vista x64 , I tried to see if it would work on my laptop

but no luck.

the link to the result and problem is

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1 Answer

That knowledge base article links to this page:


When I connected it showed only th 64 bit version. There was then an option to click and show all versions. After clicking that, it showed both a 64 bit and a 32 bit. Once you select the 32 bit, you will need to provide your email address and they will send it to you.
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