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forgot my email and my alternat email

Please help me how i can reset my email password rizalina93@yahoo.com
asked Mar 25, 2014 by ina wahit (120 points)
retagged Aug 1, 2015 by mshelton

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1 Answer

 
 
Go to the login page and select "Forgot Password". It will take you through the password recovery process.
You will need to go through 1 of 3 processes:
1) provide your alternate email address (which you say you forgot)
2) If you entered your mobile number in setting up your account, choose that opiton to receive a text with instructions
3) Failing either of the first two methods, the third is to answer the security questions you set up when you enrolled the account.
 
Unfortunately, if you don't have the email address, didn't register a mobile phone or no longer have that number, and are unable to answer the security questions you will not be able to recover access to the account.

 

answered Jun 7, 2014 by Tumbleweed_Biff (33,700 points)

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